#73 David Preece of QStory talks planning, intraday automation & much more

Jul 30, 2021 · 53m 14s
#73 David Preece of QStory talks planning, intraday automation & much more
Description

David has been in contact centres since starting on the phones some 20 years ago. He found he had a talent in planning and hard work and research has seen...

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David has been in contact centres since starting on the phones some 20 years ago. He found he had a talent in planning and hard work and research has seen him become an SME in this area. In this episode David talks about planning for hybrid workforces, intraday automation, workforce engagement and how real time agility is more beneficial to your business than forecast accuracy. A great episode with a great guy & not just because we have similar beards :)
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Author Martin Teasdale
Organization Martin Teasdale
Website -
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