Whilst working at a fairground style stall at Alton Towers giving teddy bears away a bit too freely David Harrison discovered the magic of customer service.

Hear this and the rest of David’s story as a slightly introverted young man was catapulted into positions he thought he wasn’t ready for, yet thrived.

David has led teams to 7 awards and talks passionately about leaving behind the command & control culture prevalent in a lot of contact centres to ones of purpose driven & trusted teams.

I loved talking to David and he shares tips and insight throughout - this is a must listen/watch for;

- anyone who wants their teams bought into a business & brand in profound ways
- people who might be slightly introverted or who have been anxious
- Leaders who want to engage front line teams in CX & CI
- People who want to learn what it takes to win some great awards

David also talks about the leaders who have had an impact on his career, fruit pastilles and Stoke.