Welcome to the Hey Docs! Podcast with your host, Jill Allen.

Today we are joined by Marc Katz from GC Ortho. As you may or may not know, GC Ortho has been doing some pretty amazing things in regard to company culture and organizational values, so I wanted to have Marc on to share their story. There is a lot to learn.

Let’s Dive In!

Summary

In this conversation, Jill interviews Marc Katz, the Orthodontic Division Director at GC Orthodontics. They discuss the history and philosophy of GC, the importance of teaching and learning in the industry, and the company's focus on creating a positive work environment. They also talk about the communication loop with customers and the quality of GC's products. The conversation highlights the importance of consistency and the value of building relationships with customers. Marc shares his advice for new orthodontists and emphasizes the importance of continuous learning.


Takeaways

• GC Orthodontics is a company with a rich history and a strong focus on teaching and learning in the industry.
• Creating a positive work environment and involving employees in decision-making can lead to better collaboration and a more successful business.
• Effective communication with customers is essential for building strong relationships and providing excellent service.
• Consistency and quality are key factors in the success of orthodontic products.

https://www.gcorthonline.com/

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Chapters

00:00
Introduction and Background
02:13
Philosophies and Culture
03:13
Importance of Teaching and Learning
07:04
GC Heart and Company Philosophy
09:02
Employees as Associates
10:18
Importance of Collaboration and Employee Involvement
11:20
Creating a Positive Work Environment
12:48
Effective Communication with Customers
17:20
Building Relationships and Listening to Customers
23:47
GC and Tomi Products
26:46
Consistency and Quality of Products
33:45
Final Thoughts and Contact Information

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com.

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New episodes drop every Thursday!

Episode Credits:

Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Johnny Mitchell