On this episode, we have a dear friend and returning guest, Amy Demas, back on the show!

As you may or may not know, she is an expert in communication and even has a new book out, Communicate Excellence - Link to Purchase.

Today, we are diving into communication from the perspective of a leader, and Amy will leave you with some amazing pearls to help you communicate better.

https://www.communicateexcellence.com/ https://www.facebook.com/CommunicateExcellence/ https://www.instagram.com/amybcdemas/
https://www.youtube.com/channel/UCxVN5zOi11-SYw9VQ1vof0g https://www.linkedin.com/in/amybcdemas/

Summary

In this episode, Jill interviews Amy Demas, an engineer turned communication coach, about the importance of effective communication in the dental industry. They discuss the changing landscape of communication and the need to adapt to new technologies and patient preferences. Amy emphasizes the importance of structure and framework in communication, allowing for personalization while maintaining a branded message. They also explore strategies for improving communication skills in the practice, including active listening and empathy. Amy shares her involvement in charitable organizations and the importance of giving back.
Takeaways

• Effective communication is crucial in the dental industry, especially as patient preferences and technologies evolve.
• Adapting communication strategies to meet the needs of different generations and modes of communication is essential.
• Structure and framework provide a foundation for effective communication while allowing for personalization and branding.
• Active listening, empathy, and resolving conflicts are key skills for improving communication in the practice.
• Supporting charitable organizations and giving back to the community is an important aspect of business.

Chapters

00:00Introduction and Background

02:28The Importance of Communication in the Dental Industry

06:06Adapting Communication to the Changing Landscape

09:26Key Communication Strategies for New Practices

13:36Making Written Communication More Personable

19:08Handling Tense Communication Situations

26:14Improving Communication Skills in the Practice

29:08Supporting Charities and Giving Back

33:58Conclusion and Farewell



Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com.

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Episode Credits:
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Johnny Mitchell