In this episode, we sit down with Dr. Mai Pham, CEO and President of IEC, as she shares her personal and professional journey in transforming a healthcare system that often leaves people with disabilities behind. Despite years of medical experience, it wasn’t until her own child was diagnosed that Dr. Pham faced the frustrations families experience navigating a broken system. If she struggled, what about those without her inside knowledge?
Dr. Pham takes us behind the scenes of IEC's mission to reshape healthcare by leveraging lived experiences. From creating an affordable app that helps doctors better understand patients to encouraging systemic reforms like Delta Dental’s new billing codes and the Heads Up Act, which seeks to define the I/DD population as medically underserved, IEC's approach is groundbreaking.Dr. Pham believes real change starts locally—proving concepts in familiar systems before scaling them nationwide. And sometimes, as she puts it, “You don’t always want to announce the revolution; you want it to sneak up on the powers that be.” IEC focuses on trialing solutions, refining them with data to ensure they resonate with the medical field. Tune in to hear how this quiet revolution is reshaping healthcare, empowering families across the country, and giving self-advocates the power to lead change. An inspiring, practical conversation you won’t want to miss!

Learn more about IEC: https://www.ie-care.org/our-approach/This podcast is completely grassroots with no big-name sponsors dictating our content. We’re investing in this because we believe that unfiltered conversations with change-makers like Dr. Pham can move the needle on issues that matter to families like ours. Please support us by liking, commenting, and sharing this episode on YouTube or your favorite podcast platform.  

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