Customer Experience Tip: Manage Expectations, Not People
Feb 18, 2021 ·
1m 18s
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Description
CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is manage expectations, not people. Please tell us more. Jill...
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CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one's a doozy, and it can set the tone for the entire interaction. What can your customers expect from you and [...]
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Information
| Author | Stone Payton |
| Organization | Stone Payton |
| Website | - |
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