Transcribed
Dynamics 365 Guides - Simply Explained
Aug 18, 2026 ·
17m 53s
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Dynamics 365 Guides - Simply Explained
Description
Frontline technicians often juggle manuals, laptops and memory while doing careful physical work. In this Simply Explained episode, Mirko Peters explains how Dynamics 365 Guides used mixed reality on HoloLens,...
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Frontline technicians often juggle manuals, laptops and memory while doing careful physical work. In this Simply Explained episode, Mirko Peters explains how Dynamics 365 Guides used mixed reality on HoloLens, Teams and Copilot to bring instructions to the job, and what operations teams must do before the end-of-availability date.
In this episode
Key takeaways
Worth quoting
“Instead of flipping between a picture and the real object, they compare them in the same view. Fewer switches in focus means fewer missed steps.” – Mirko Peters (02:53)
“With Dynamics 365 Guides, you wear a Microsoft HoloLens headset. You can still see the real machine, the tools and the people around you, but digital instruction cards and 3D objects appear within that view.” – Mirko Peters (03:44)
Explore more on M365.FM
Follow and rate M365.FM in your podcast app, and join the free M365 community at m365con.net.
Become a supporter of this podcast: https://www.spreaker.com/podcast/m365-fm-microsoft-365-azure-cloud-power-platform-ai--6704921/support.
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In this episode
- 00:00 – Intro: instructions right beside the machine
- 00:41 – The work problem: instructions far from the job
- 03:28 – Mixed reality in plain English
- 06:50 – From expert knowledge to a guide
- 10:53 – Remote experts with Microsoft Teams
- 13:07 – Copilot, Dataverse and connected apps
- 16:17 – The end date and preserving guide knowledge
Key takeaways
- Dynamics 365 Guides placed step-by-step holographic instructions, photos, videos and 3D models directly in the worker's view on Microsoft HoloLens, keeping hands free.
- Experts authored guides in the PC app and anchored them in the real workspace with HoloLens, while Microsoft Teams calls brought in remote experts for unexpected problems.
- Microsoft has set December 31, 2026 as the end of availability for Guides and Remote Assist, so organisations should inventory and preserve the task knowledge stored in their guides.
Worth quoting
“Instead of flipping between a picture and the real object, they compare them in the same view. Fewer switches in focus means fewer missed steps.” – Mirko Peters (02:53)
“With Dynamics 365 Guides, you wear a Microsoft HoloLens headset. You can still see the real machine, the tools and the people around you, but digital instruction cards and 3D objects appear within that view.” – Mirko Peters (03:44)
Explore more on M365.FM
- Episode page: the full episode with chapters, quotes and a short FAQ on Guides
- Microsoft Teams – built into Guides for calls where remote experts see the worker's view and annotate it
- Dynamics 365 – the app family whose Field Service and Supply Chain Management can connect to Guides
- Dataverse – the shared data storage where Dynamics 365 Guides keeps its records
- Related episode: Dynamics 365 Dataverse Integration - Simply Explained
Follow and rate M365.FM in your podcast app, and join the free M365 community at m365con.net.
Become a supporter of this podcast: https://www.spreaker.com/podcast/m365-fm-microsoft-365-azure-cloud-power-platform-ai--6704921/support.
Information
| Author | Mirko Peters M365, Azure & AI |
| Organization | m365 FM |
| Website | www.m365.fm |
| Tags |
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