Chris Voss is a former FBI hostage negotiator. During his 24 year career he became the FBI’s lead international kidnapping negotiator and has been involved with over 150 kidnapping cases. Chris started out working on a suicide hotline and quickly realised that his negotiating skills were applicable not just in hostage situations but to all areas of life. He is the author of ‘Never Split The Difference: Negotiating As If Your Life Depended On It’.