“’We attracted some criticism for allowing cameras in when visitors were banned from visiting the hospital. And I entirely understand people's reactions and concerns, but it was about getting across to people the very serious messages of what was going on. And from the feedback I received, I think the decision was absolutely vindicated. It gave a very human side of what was going on at the hospital. That transparency and open culture is, to me, absolutely essential.”

This is a conversation with Simon Lloyd. Simon has a background in law and previously worked as the Chief People Officer for Santander UK, He leads the Board of Directors and Council of Governors in developing Milton Keynes University Hospital as a world-class health facility.

In this episode, Simon talks about the experiences of being the Chairman of a major UK hospital going through the Covid-19 pandemic. How people pulled together under strong executive leadership, what technology they used and what challenges lie ahead.