Emotional Intelligence skills form the foundation for effective response to setbacks and disappointments. Everyone has unmet expectations, disappointments or challenging problems. The way these are handled, coped with and responded to sets the tone for overall success.
Resiliency is about making positive, constructive choices. It looks forward from setbacks and disappointments with optimism, hope and renewed tenacity. Without resilience, too many experiences focus on the past with regret and sorrow.