Gateway Home Hardware is More Than Just a Hardware Store

Jul 30, 2024 · 23m 50s

Description

Gateway Home Hardware on Algonquin has been a staple of North Bay for over 60 years since opening in 1959. James Ahola took over the business from his father Henry...

Gateway Home Hardware on Algonquin has been a staple of North Bay for over 60 years since opening in 1959. James Ahola took over the business from his father Henry and has continued the legacy with an emphasis on customer service and employee satisfaction.

Lisa sits down with happy staffers Evan and Nicole to talk about what makes the store so unique. And James shares the history of the store and how their business strategy is to focus on employee morale and customer satisfaction, with profit coming naturally from that combination. At the end, Lisa also gets to ring the famous gong!

Why Evan has been with the store for 10 years 2:52
The customer service experience 8:40
The history behind the store 12:40
Lisa rings the gong 23:30

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Production Credits:

Host: Lisa Boivin
Producer: Ben Sargent
Content Director: Dave Dale
Produced by Story Studio Network & Clark Communications

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