In the healthcare provider space, consumer behaviors and expectations are evolving as digital touchpoints grow and the importance of providing exceptional customer experience translates across patients, nurses, doctors, and administrators alike. Patients often feel like they are at the mercy of their providers for scheduling appointments, acquiring compatible medication, and more. While a lot of the blame gets placed on providers not having the proper information or coordination to effectively and efficiently deliver flawless care, the reality is that outdated and disjointed healthcare IT systems and applications is at the root of these issues.

Listen as Fritz Haimberger, Appian’s Industry Practice Lead, Healthcare Providers, touches on some of the biggest challenges facing the healthcare provider industry and how technology can help increase positive experiences on all ends of the healthcare spectrum. Topics discussed include legacy Healthcare IT, electronic medical records (EMRs), compliance, and digital healthcare initiatives. Abby Jacobs serves as contributing host.

Learn more about how consumer expectations are transforming the healthcare industry at appian.com/industries/healthcare/