Welcome to the Hi5 of Customer experience, a podcast brought to you by CXMLab. It will be a short, sharp and interactive podcast with some of the best minds in the business. This podcast will engage with senior industry leaders who are at the forefront of this battle for the consumers mind, heart and wallet.

In the second podcast we talk to Vikram Garga, Head of Marketing, Automotive, Mahindra & Mahindra. The Indian automotive industry was going through a business transformation from a product, technology, network, service and customer experience point of view much before the current crisis erupted. The entire process will now be hastened. Listen in to an insightful discussion with Vikram and get his perspective on the future of #marketing #customerexperience #strategicmarketing #brandstrategy #marketingleadership