Housekeeping departments play a critical role in your property's success. I’m going to show you how to recognize the importance of your housekeepers so they will want to enhance your guest experience.

When visiting any property, at the absolute minimum I expect two things:

A comfortable bed and

A clean building

Nothing sends a stronger message than a spotless property and the general condition of guestrooms. This can be a highly significant factor in customer experience and the tipping point of whether they say for the night or not.

Housekeeping teams are normally the largest on a property and quite often guests will interact with them at some point during their stay making them arguably, a crucial element in any visitor’s experience.

This makes them very important, as with any service, the more you are able to meet the consumer’s wants and needs, the easier it is to generate repeat business.

Housekeeping in any hospitality property is a very physically challenging job that includes many, different duties. On the average property, a housekeeper can be responsible for cleaning up to 16 rooms per shift (this number may vary based on the size of the property, the room and the number of beds). And a housekeeper, to do a thorough job, could take up to thirty minutes to do one room carrying out the following tasks:

making beds

tidying rooms

cleaning and polishing toilets, taps, sinks, bathtubs and mirrors

washing floors

removing stains

vacuuming

The housekeeper should also look out for items the guest may have left behind and take them to the lost and found desk where it will be returned to the owner.

They should also observe the condition of the room they are cleaning to be sure everything is okay in the room, including the light bulbs or if there is furniture in need of repair.

Aside from the rooms, hotel housekeeping may also entail making the general hotel environment appealing and comfortable to guests. This may involve keeping conference rooms, lobby, hallways, and the carpets found in the stairs clean by vacuuming them. It may also involve cleaning the furniture and windows.

Housekeepers may also work in a property’s laundry department where they wash and dry linens like towels and sheets and restock linen carts in addition to their cleaning duties.

Continue reading and I will share with you other things you need to consider to improve your housekeepers and in turn your guest’s wellbeing...


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