Silicon Valley Bank has redefined banking in its quest for the frictionless customer experience. Milton Santiago, Global Head of Digital Solutions at Silicon Valley Bank, joins us to discuss SVB's journey in adapting its services to meet the sophisticated needs of tech companies. We also cover the need to prioritize the client's needs and to experiment and learn from internal solutions before implementing AI capabilities for customers. 

In this episode:

• Introduction to Santiago and his role with Silicon Valley Bank
• Leveraging technology to enhance customer experience
• Balancing innovation and cost-effectiveness
• Collaboration with fintechs: friends, not foes
• First Citizens Bank acquisition and new ownership structure