Most prosperous hospitality properties, bed & breakfast to hotels, are successful because they offer their employees a wonderful experience. How can you do this? I’ll tell you how.

In the last episode “Cost of Turnover is Expensive – How to Keep Great Employees” I talked about hiring great employees. Now that you have the right employees, how do you keep them?

Kimpton Hotels & Restaurants, Hilton, Hyatt, and Marriott International have all listed in the top 50 best hospitality companies to work. Many employees have said they are dream places to work.

Why do so many people want to work there?

•Is it because of high wages?

•Opportunity for career advancement?

•A great business philosophy?

The reason expressed by most employees is the experience. It is a pleasure to work there because it like a second home and they feel like they have an opportunity to grow. They don’t feel like employees but instead a part of a movement.

In a recent study, 83% of Human Resource leaders said that they believe the employee experience was a decisive segment of their business's success.

All over the world, successful companies already know that making the employee’s voyage enjoyable pays its way. Opportunities for skilled development, meaningful work, benefits, and a healthy business culture empower employees and have a positive impact on business results.

Three ways you can design a wonderful employee experience include:

1.The workplace environment

Everyone is different. So, that means, when possible ask your employees where and how they prefer to work.

What helps them to concentrate on a task?

What distracts them?

If you don’t have an opportunity to organize different spaces for employees, give them the option to share what works best for them. The employees’ well-being is key to business productivity.

A venomous workplace will neither increase retention or engagement.


2.Your business culture

If your employees are drained and lack energy, always walk around feeling like there’s something wrong, habitually show up late and watch the clock waiting for the workday to end, they might be on the verge of burnout.

If that is the case, what can you expect? Everyone needs a sense of purpose; they need to know that their work is valued and that they can work with supervisors who are on the same page as them.


3.Technology and the proper tools
Modern technology is an effective way to assist workflow. Having the most up to date and appropriate equipment and tools can boost employees’ productivity.

Moreover, the right training for the use of these tools is key.


What issues do you have to be aware of? Continue reading and I’ll tell you...


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