In February last year, this week’s guest, Phil Rhodes, Head of Learning & Leadership Development at WM--which you may now better as Waste Management, and who are the very helpful people who handled your garbage all the way through Lockdown—was not long in post when his suggestion of a coaching program was met with the observation, ‘Phil, trash companies don’t do coaching.’ Well, maybe they should all start, as the first rollout got a 96% approval rating with either ‘life-changing’ or ‘valuable’ level ratings. And as you’ll discover on this episode, mentoring and coaching, at multiple levels, for both truck driver and regional manager, emerged as a transformational tool for the company. Was it just a way to get through the pandemic, or perhaps the key way Hybrid can be made to land for everyone? We’ll make you listen to the episode to get the answer—but you’ll not hate us for that, as along the way you’ll get so much great insight on everything from the history of Southern Africa to new ways of thinking about effective frontline worker support. Warning: no, they didn’t train new folks how to drive the big vehicles online. At least… tune in to find out more!