S2 Ep12 - Do you realize your customer eperience tech is chasing customers away
Jun 20, 2022 ·
32m 6s
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
Despite millions being invested in customer experience technology customer churn remains high. Why? In this episode Terry and Hansa explore why the chatbots, IVR systems, and RPA could be the...
show more
Despite millions being invested in customer experience technology customer churn remains high. Why? In this episode Terry and Hansa explore why the chatbots, IVR systems, and RPA could be the reason for disgruntled customers. We also provide advice and pointers on what you can do to rectify this and ensure your customers are happy.
show less
Information
| Author | Omdia |
| Organization | Omdia_ETAS |
| Website | - |
| Tags |
Copyright 2024 - Spreaker Inc. an iHeartMedia Company
Comments