Transcribed

S2E24 - Stop saying "Patient Satisfaction"

Jun 13, 2023 · 38m 5s
S2E24 - Stop saying "Patient Satisfaction"
Description

Welcome to Episode 24! This is part two of our discussion about Patient Experience, and in this episode, we answer the question...What is Patient Experience? Patient Experience is evidence-based and...

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Welcome to Episode 24! This is part two of our discussion about Patient Experience, and in this episode, we answer the question...What is Patient Experience? Patient Experience is evidence-based and it is Brandon's belief that if caregivers truly understood what Patient Experience is, everyone would be a Patient Experience champion! Within this chat, we also explore what Patient Experience is not (hint...it's not satisfaction!). There are some great walkaways in this episode, including some for leaders.

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Author Brandon and Erin
Organization Brandon Jones
Website -
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