#SLT007 | Susan Ostojska | How to increase client LTV with a proper onboarding?
Dec 3, 2018 ·
28m 19s
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Description
Clients will stay with companies that care more and listen to their needs and concerns. In the world where retention contributes with 70% of annual revenue, the role of customer...
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Clients will stay with companies that care more and listen to their needs and concerns. In the world where retention contributes with 70% of annual revenue, the role of customer success teams are equally important as the role of sales departments. A proper onboarding process opens the doors to upsells and growing LTV of existing customers. How to make it happen?
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