The restaurant industry has relied on technology like never before. The future of what tech will do in 2023 is a massive combination of various technology adoption curves that may all be coming to a head simultaneously. This perfect storm of technology could create either a new growth spurt for the industry or cause a cataclysmic meltdown as labor tech, AI & Robotics, and customer-facing technology might be entering a new place.

Forrester research shows some key elements that need to be in place. Four in five CX teams will need more critical design, data, and journey skills. Already, most CX teams lack crucial skills in inclusive experience design; design thinking; survey design; data literacy and storytelling; journey mapping, analytics, and management. These " accelerants " skills help CX teams understand, improve, and manage the customer experience.

In this Episode, Paul Barron and Rob Grimes cut up what the next generation of technology might look like and where 2023 is in the overall landscape.

Special Announcement - Accelerate Restaurant Technology Podcast will be getting a new network partner and host with the IFBTA and Rob Grimes; this show will kick off a new weekly segment featuring new technology, operators, and innovations that are position the restaurant business for a golden age of growth!