The Future of CX is NOW | Five CX Milestones that Will Define the Next Decade
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I have with me today Vikas Bhambri and the Director and Distinguished Principal Analyst at XM Institute, Luke Williams, who is the most senior CX and VOC expert in the...
show moreThe XM Institute 1:24
The future of CX in 2021 3:27
Big trends as things might be shifting back to normal 6:36
Vikas’s take on the future of CX technology 8:40
Example of Circuit City 23:26
“Everyone’s kind of figured out that if your digital experience is really frictionless and good, you’re going to be able to build customer loyalty on the back of that, and that’s going to be forever moving forward. That is the retirement of the buggy whip.” 7:27
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Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
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