What's Wrong With Customer Service? | Gabe Larsen and Vikas Bhambri
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Description
Today it’s just Vikas and Gabe talking about the issues faced the most in the CX industry and solutions for dealing with them. We discuss how companies might be trying...
show moreIs customer feedback being managed more often? 3:10
2 things we would do if we had a magic wand 5:56
B to B and B to C customer service 14:00
Varying customer experience 17:19
“We can detect the sentiment of a customer’s email. What if we could detect the sentiment of an employee’s Slack or email? Maybe it will actually show that there’s a negative sentiment, like they’re getting more and more disenfranchised or hostile in their emails because they’re frustrated.” 8:46
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
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