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Decision–Outcome Divide

Stacey Chillemi
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    Seventy-five percent of transformations fail. The decision is rarely the reason. Rajvir (Raj) Madan is SVP and Chief Digital and Information Technology Officer at Arcutis Biotherapeutics and the company's first...

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    Seventy-five percent of transformations fail. The decision is rarely the reason.

    Rajvir (Raj) Madan is SVP and Chief Digital and Information Technology Officer at Arcutis Biotherapeutics and the company's first in the role. He spent 14 years at L'Oréal, delivered digital in 80+ countries at Novartis, and helped drive GSK's global tech transformation. He is also an AIM Research AI100 honoree. Raj shows why smart choices fall apart after the meeting ends: culture, incentives, and systems decide what survives. For executives leading change in the AI era, he teaches Outcome Literacy, the "And then what?" discipline that turns sound decisions into real results.

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