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The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here
21 NOV 2024 · Thanks to our partners, NAPA TRACS and Promotive.End-of-year tax planning is in full swing, and retirement accounts are a key piece of the puzzle. In this episode of Business by the Numbers, Hunt Demarest breaks down IRAs, Simple IRAs, and 401(k)s to help you understand how to maximize savings and minimize taxes. Get actionable tips and insights to make the most of your retirement planning before the year ends.-The differences between Traditional IRAs, Roth IRAs, Simple IRAs, and 401(k)s.-Tax-saving benefits of contributing to retirement accounts before the end of the year.Insights into contribution limits for 2024 and strategies for funding accounts.-Key considerations for business owners when choosing between retirement plans.-Why starting small and consistent contributions outweigh one-time large deposits.Thanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at https://my.captivate.fm/NAPATRACS.comThanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit http://www.gopromotive.com/.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: http://www.paarmelis.com/Email Hunt: https://paarmelis.comDownload a Copy of My Books Here:
- https://info.paarmelis.com/wrenches-to-write-offs
- https://paarmelis.com/your-perfect-shop-book-download/
https://aftermarketradionetwork.com/: https://aftermarketradionetwork.com/https://remarkableresults.biz/ with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/https://mattfanslow.captivate.fm/ with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/https://huntdemarest.captivate.fm/ with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
20 NOV 2024 · Looking to unlock the true potential of your business? Discover how taking time to think can reveal new opportunities, boost creativity, and tackle challenges head-on. Learn how clarity breaks can help you refine your vision, focus on what truly matters, and transform your marketing strategy for better results.Get practical tips on clearing distractions, setting the right direction, and making the most of your time away from the daily grind. Ready to take your business to the next level? Tune in now and see how a little time to think can make all the difference!Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsAre you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visithttps://appfueled.com/ to get started today. Keep your shop top of mind on the mobile device they love.Lagniappe (Books, Links, Other Podcasts, etc)https://shopmarketingpros.com/125 https://www.eosworldwide.com/blog/101893-eos-take-clarity-break - EOS Clarity Break
Clarity Break Starter QuestionsSometimes it is highly effective to have no plan, no questions while sometimes you need some starter questions to get your mind rolling (example questions below)
- What would I do if I wasn’t afraid?
- Today, I am dreaming about….
- What’s draining my energy right now?
- Who do you admire and why? What are they doing that you can do also?
- How do you practice caring for yourself?
- What are you most proud of?
- What can you de-clutter physically or emotionally today/this weekend?
- What are your self-affirmations? Make a list of statements to remind yourself who you are, what your talents/skills are, and what you believe about yourself.
Show Notes with Timestamps
How To Get In TouchGroup - https://www.facebook.com/groups/autorepairmarketingmastermindWebsite - https://shopmarketingpros.com/meet-the-pros/ Facebook - https://www.facebook.com/shopmarketingpros/ Get the Book - http://shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - https://shopmarketingpros.com
20 NOV 2024 · Thanks to our Partner, NAPA Autotech Matt Fanslow explores the themes of branding and employee culture, inspired by the TV show "Yellowstone." Matt emphasizes the importance of a culture where team members support each other, continuous skill improvement through training and the significance of mentorship. Show Notes
- Discussion on "Yellowstone" (00:01:11)
- Branding in the Context of the Show (00:03:43)
- Employee Branding and Culture (00:05:15)
- Uniforms as Symbols of Value (00:06:34)
- Importance of Team Support (00:07:55)
- Continuous Improvement in the Workplace (00:10:35)
- Character Growth and Skill Development (00:12:52)
- Setting Expectations for Employees (00:14:13)
- Valuing Employee Contributions (00:16:55)
Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to https://napaautotech.com for more details.Contact Information
- Email Matt: https://gmail.com
- https://www.youtube.com/channel/UCNA0UVoxcWxKtvXjr9PdzHg/videos
https://aftermarketradionetwork.com/: https://aftermarketradionetwork.com/https://remarkableresults.biz/ with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/https://mattfanslow.captivate.fm/ with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/https://huntdemarest.captivate.fm/ with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/https://autorepairmarketing.captivate.fm/ with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/https://chriscotton.captivate.fm/ with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/https://craigoneill.captivate.fm/ with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size....
19 NOV 2024 · Thanks to our Partner, NAPA Auto Care Dave Schedin discusses the three core types of labor—preventative maintenance, diagnostics, and repair—and their efficiencies and volume requirements, as well as the critical importance of creating preventative maintenance programs. Learn about the significance of effective customer communication and the value proposition of maintenance services. Dave Schedin, https://www.computreksystems.com/. Dave’s previous episodes https://remarkableresults.biz/?s=%22Dave+Schedin%22 Show Notes
- https://youtu.be/LDKXQUJPcAY
- Systematizing Labor (00:02:46)
- Core Labors in Auto Repair (00:03:10)
- Preventative Maintenance Importance (00:04:21)
- Understanding Labor Ratios (00:05:14)
- Challenges with Diagnostics (00:08:27)
- Manufacturer Maintenance Plans (00:09:42)
- Efficiency in Services (00:14:34)
- Selling the Value of Services (00:15:35)
- Relating Value to Customers (00:16:51)
- Real-Life Diagnostic Example (00:17:07)
- Importance of Preventative Maintenance (00:18:51)
- Trust Issues in Auto Repair (00:21:17)
- Misconceptions about Vehicle Maintenance (00:22:16)
- Understanding Maintenance-Free Claims (00:23:50)
- Diagnostic Labor Rate Insights (00:26:02)
- Efficiency in Repair Labor (00:27:53)
- Labor Time Study Methodology (00:30:05)
- Communication in Service Levels (00:32:21)
- Canned Job Packages Explained (00:33:56)
- Efficiency Through Documentation (00:34:51)
- Improving Labor Time Estimates (00:35:33)
- Customer Interaction and Service (00:38:16)
- Identifying the Zone of Opportunity (00:39:28)
- Proactive Customer Engagement (00:40:19)
- Adjusting Maintenance Plans for Older Vehicles (00:43:54)
- Leadership and Its Challenges (00:44:51)
Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://rrtm.toastmastersclubs.org/directions.html -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram:
18 NOV 2024 · With slower days becoming common, many shops have turned to short-term fixes. Our host Craig O’Neill advocates for a long-term retention strategy that emphasizes relationships.In this episode, Craig breaks things down in three parts. First he explains how he came to embrace the term “Client Relating Capability,” and the influencers who’s lessons helped him solidify his feelings on this point into more easily articulated thoughts and beliefs. Next, he introduces the concepts from an old article from 2003 (which is still surprisingly relevant today). Lastly - this episode introduces the term and breaks down three essential components of Client Relating Capability:
- Orientation – Creating a business structure that prioritizes meaningful client relationships.
- Configuration – Designing workflows and incentives that facilitate connection.
- Use of Information – Utilizing CRM and data wisely to support, not replace, genuine relationships.
Craig highlights common industry pitfalls, including overreliance on technology and CRM tools that often fail without proper leverage. He also addresses the latest trend of AI in client management, exploring its limits and the importance of human connection.Listeners are invited to rethink their relationship-building strategies and consider how to truly cultivate loyalty. Craig emphasizes that technology can support but should never replace the human element in client relationships.This term - Craig hopes, becomes a familiar and foundational principle that will guide many more topics aimed at improving how we communicate as an industry.
- https://youtu.be/RczTSJBekrA
Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmastersThank You To Our Partners:The Institute at https://wearetheinstitute.com/ "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at https://autoflow.com/. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at https://autoleap.com/. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at https://shopdogmarketing.com/. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at https://callinbound.com/. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Contact Information
- Email Craig O'Neill: speakup@craigoneill.net
- Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
https://aftermarketradionetwork.com/:
18 NOV 2024 · The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
In this episode of "The Weekly Blitz," host Coach Chris Cotton offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses. He begins by emphasizing the critical importance of conducting thorough repair order audits. These audits are essential for ensuring accurate record-keeping, which in turn fosters customer trust and satisfaction. By maintaining precise records, shop owners can avoid potential disputes and demonstrate transparency to their clients.Chris then shifts the focus to improving service advisor phone interactions. He underscores the significance of active listening and empathy in these exchanges. By truly understanding and addressing customer concerns, service advisors can enhance the overall customer experience, leading to increased loyalty and repeat business.As the year draws to a close, Chris provides strategic advice on finishing 2024 strong. He encourages shop owners to maintain their momentum and begin planning for 2025 with clear, measurable goals. By setting specific objectives, businesses can chart a course for sustained growth and success in the coming year.Throughout the episode, Chris highlights the significance of cultivating a positive work culture. He explains how a supportive and motivating environment can lead to increased employee satisfaction and productivity. Additionally, he discusses the numerous benefits of coaching, which can provide shop owners with the guidance and support needed to navigate challenges and seize opportunities.The episode concludes with a heartfelt expression of gratitude to the listeners for their continued support. Chris also extends his thanks to the episode's sponsor, Shop Marketing Pros, for their partnership and contribution to the show's success.
Election Update (00:02:07)
- Discussion on the recent elections and its impact on the business environment.
Importance of Repair Order Audits (00:03:08)
- Emphasis on maintaining accurate records and conducting repair order audits for business health.
Customer Experience and Transparency (00:04:10)
- The need for transparency with customers and sharing inspection results to build trust.
Technician Productivity Issues (00:05:15)
- Challenges with ticket assignments affecting technician productivity and customer service.
Service Advisor Phone Calls (00:07:31)
- The significance of mastering service advisor phone calls for customer relationships.
Finishing Strong in 2024 (00:09:47)
- Encouragement to maintain momentum and finish the year strong despite holiday distractions.
Planning for 2025 (00:11:55)
- Advice on setting goals and priorities for the upcoming year to ensure proactive growth.
Measuring Success (00:12:55)
- The importance of setting measurable goals and tracking progress for accountability.
Closing Remarks (00:14:03)
- Final thoughts on support for shop owners and the importance of a positive mindset moving forward.
Connect with...
16 NOV 2024 · Thanks to our Partners, Shop Boss, and 360 Payments Matt Fanslow discusses Autel's latest innovations at AAPEX 2024, including Autel MaxiSys Ultra S2. The episode underscores the importance of trade shows for networking and discovering new technologies that enhance automotive diagnostics and repair efficiency. Matt Fanslow, https://www.riverside-automotive.com/, Red Wing, MN, https://mattfanslow.captivate.fm/ Show Notes:
- https://youtu.be/b7a9l_L6qn0
Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web athttps://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube:https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections:https://remarkableresults.biz/collections
15 NOV 2024 · Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class This engaging discussion covers the psychological underpinnings of regret, the importance of having a thought partner, and the value of optimism and activity in combating anxiety. Dr. David Weiman dives into the psychological aspects of regret and decision-making, while Murray Voth shares insights from his coaching experience, highlighting how regret can hinder business progress. Perfect for automotive professionals and business owners looking to advance their understanding and navigate their regrets effectively. Murray Voth, https://rpmtraining.net/Listen to Murray’s previous episodes https://remarkableresults.biz/?s=%22murray+voth%22. murrayvoth@rpmtraining.net Dr. David Weiman is the president of https://www.weimanconsulting.com/about-us/, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes https://remarkableresults.biz/?s=David+Weiman Show Notes
- https://youtu.be/iwTcTCaZR40
- Shop Owners' Regrets (00:03:16)
- Impact of Regret on Decision-Making (00:04:08)
- Identifying Regret's Root Causes (00:06:49)
- Attribution of Success and Failure (00:10:27)
- Optimism vs. Pessimism (00:13:00)
- The Pony in the Manure Story (00:15:21)
- Controlling What You Can (00:16:25)
- Working on Controllables (00:17:19)
- Problem Solving Mindset (00:18:04)
- Importance of Thought Partners (00:19:17)
- Loneliness at the Top (00:20:15)
- The Role of Coaches (00:23:16)
- Community Support (00:25:12)
- Data-Driven Reflection (00:26:06)
- Regret and Learning (00:27:51)
- OODA Loop in Decision Making (00:31:42)
- Fixing Before Regrets Grow (00:34:06)
- Regret in Leadership (00:34:46)
- Observing Mistakes (00:35:43)
- Creating a Culture (00:36:26)
- Learning from Regret (00:37:08)
- Activity as Antidote (00:38:28)
- Transferring Skills (00:39:28)
- Importance of Laughter (00:44:14)
- Gratitude and Future Plans (00:45:11)
Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI...
15 NOV 2024 · Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tom Sciortino discusses his recent peer review experience with the Institute's Gears Performance Group. Tom shares how the review prompted significant improvements in his business, emphasizing the importance of accountability, team involvement, and a clean, organized work environment. The episode underscores the value of continuous improvement, personal growth, and the benefits of being part of a coaching organization. Tom Sciortino, https://totalautomotivewny.com/, Buffalo, NY. Tom’s previous episodes https://remarkableresults.biz/?s=%22sciortino%22 Show Notes
- https://youtu.be/OM6bPrERizw
- Tom's Recent Peer Review (00:02:57)
- Preparation for Peer Review (00:03:46)
- Impact of Coaching (00:04:01)
- Team Involvement in Peer Review (00:06:04)
- Deep Dive into Business Improvements (00:07:08)
- Value of Team Preparation (00:07:32)
- Lessons for Other Shop Owners (00:08:32)
- Importance of Cleanliness (00:09:24)
- Engaging Staff in Improvement (00:10:18)
- Accountability in Peer Reviews (00:11:26)
- Mentorship and Growth (00:12:38)
- Overcoming Ego in Business (00:16:36)
- Peer Review Insights (00:17:58)
- Phone Call Evaluation (00:18:16)
- Training Opportunities Identified (00:19:02)
- Post-Call Team Meeting (00:19:48)
- Ongoing Front-End Training (00:20:09)
- Back Shop Leadership (00:20:37)
- Team Culture and Family Atmosphere (00:21:34)
- Personal Connections in the Workplace (00:22:25)
- Improvements in Facility (00:23:16)
- Motivating Others Through Sharing (00:24:05)
- Value of Self-Assessment (00:24:20)
- Surrounding Yourself with Excellence (00:25:55)
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club:
15 NOV 2024 · Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Anders Gustafson explores the complexities of managing an automotive repair shop, focusing on the critical role of data and financial models. He emphasizes the importance of understanding numbers, pricing strategies, and customer experience for business success. The discussion highlights the need for shop owners to view their operations as financial models, not just repair centers, and to adopt an entrepreneurial mindset. Anders Gustafson, https://www.shoplevers.com/ Show Notes
- https://youtu.be/OlCBuSwqV1U
- Importance of Numbers in Business (00:03:03)
- Understanding the 'Why' (00:03:40)
- Motivation for Entering Automotive (00:04:49)
- Distinction Between Product and Business (00:05:32)
- Customer Experience as a Priority (00:06:44)
- Understanding Financial Models (00:08:02)
- Linking Goals to Actions (00:10:23)
- Identifying Key Metrics (00:12:11)
- Pricing Challenges (00:10:07)
- Push vs. Pull Concept (00:14:29)
- Revenue Problems Analysis (00:15:31)
- Conclusion on Data Utilization (00:16:30)
- Coaching and Discovery in Business (00:19:39)
- Creating Action Plans for Clients (00:20:19)
- Understanding Customer Experience (00:21:24)
- Flat Rate Pay Discussion (00:23:17)
- Entrepreneurship vs. Shop Ownership (00:24:18)
- Lessons from Selling a Business (00:27:24)
- Decision-Making Towards Business Success (00:29:33)
- Creating Incentive Plans for Employees (00:32:30)
- Combination of Individual and Team Incentives (00:34:31)
Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network:
The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here
Information
| Author | Carm Capriotto |
| Organization | Carm Capriotto |
| Categories | Automotive , Management , Marketing |
| Website | remarkableresults.biz |
| carm@remarkableresults.biz |
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