Have you got a Leaky Bucket?

Nov 2, 2022 · 27m 39s
Have you got a Leaky Bucket?
Chapters

01 · Introduction - What is a leaky bucket? What is it?

1s

02 · How to get under the skin of a business owner’s business and understand their goals.

3m 41s

03 · Think of your business as a bucket and your clients as the water.

8m 49s

04 · Celebrity service is a great way to test out.

13m 19s

05 · How you can surprise and delight your customers in different ways.

18m 45s

06 · Outro & Resources

26m 23s

Description

Welcome to Episode 10 of the Future-Proof Your Business podcast. In this episode, we’re going to look at - - What I mean by a leaky bucket and what this...

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Welcome to Episode 10 of the Future-Proof Your Business podcast.

In this episode, we’re going to look at -
- What I mean by a leaky bucket and what this means for your small business.
- What is the lifetime value of your customers? And why this is an important KPI in your business.
- Why it's important to focus on delivering value time after time.
- How to apply the concept of Celebrity Service in your business
- Making sure that people are happy, satisfied and delighted by having consistent and clear and effective communication across your business
- How to exceed your customers’ expectations and make them want to come back for more.

And finally, I introduce you to the Ripple Effect which means that you've got a sustainable business that's working by itself, simply because you're showing up and doing the best job, to the best of your ability.


Resource Links:

https://www.iamlucyrennie.com - free downloadable resources, other episodes and free downloadable resources

Join my mailing list - https://www.iamlucyrennie.com/podcast

Buy my book here - https://go.lrcomms.co.uk/book

I would love to invite you to come and join me and lots of other small business owners like you in my FREE Facebook group: https://www.facebook.com/groups/CommunicatewithPurpose
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Information
Author Lucy Rennie
Organization Lucy
Website -
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