Have you got a Leaky Bucket?
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Description
Welcome to Episode 10 of the Future-Proof Your Business podcast. In this episode, we’re going to look at - - What I mean by a leaky bucket and what this...
show moreIn this episode, we’re going to look at -
- What I mean by a leaky bucket and what this means for your small business.
- What is the lifetime value of your customers? And why this is an important KPI in your business.
- Why it's important to focus on delivering value time after time.
- How to apply the concept of Celebrity Service in your business
- Making sure that people are happy, satisfied and delighted by having consistent and clear and effective communication across your business
- How to exceed your customers’ expectations and make them want to come back for more.
And finally, I introduce you to the Ripple Effect which means that you've got a sustainable business that's working by itself, simply because you're showing up and doing the best job, to the best of your ability.
Resource Links:
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Information
Author | Lucy Rennie |
Organization | Lucy |
Website | - |
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