Transcribed

Listen, Challenge, Commit 6 | 17

May 1, 2024 · 29m 9s
Listen, Challenge, Commit 6 | 17
Chapters

01 · Introduction

1s

02 · Discussing Feedback Acceptance

2m 1s

03 · Encouraging Disagreement

4m 8s

04 · Listen, Challenge, Commit

6m 35s

05 · Subjective Feedback and Data-Driven Decisions

11m 26s

06 · Addressing Feedback Resistance

13m 55s

07 · Handling Personal Feedback

16m 39s

08 · Radical Candor Tips

26m 22s

09 · Conclusion

27m 46s

Description

Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed. Kim and Jason answer a listener question addressing a critical aspect...

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Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.

Kim and Jason answer a listener question addressing a critical aspect of leadership: how to ensure that feedback leads to actionable results. They dissect the listener's dilemma about differentiating between feedback that should be considered and feedback that must be implemented. Through a detailed discussion, the hosts provide invaluable advice on maintaining a balance between directive feedback and encouraging open, constructive dissent within teams. Listen as they share techniques for overcoming resistance to feedback, setting performance standards, and building a culture of commitment and collaboration.

Episode Links:
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Get all the resources and show notes at RadicalCandor.com/podcast

Chapters:

(00:00:00) Introduction
Hosts Kim Scott and Jason Rosoff introduce the episode and outline a listener's question on how to ensure feedback is implemented, not just considered.

(00:02:01) Discussing Feedback Acceptance
Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.

(00:04:08) Encouraging Disagreement
Handling resistance to feedback and strategies for managers to foster an environment where feedback is given and also constructively challenged.

(00:06:35) Listen, Challenge, Commit
The commitment phase of the feedback process, and the importance of committing to a path forward after feedback and disagreement.

(00:11:26) Subjective Feedback and Data-Driven Decisions
Challenges of subjective feedback and the importance of using data to support feedback and decisions when possible.

(00:13:55) Addressing Feedback Resistance
Methods to address and overcome resistance to feedback with focus on recognizing good ideas, even if they deviate from the manager's initial thoughts.

(00:16:39) Handling Personal Feedback
Kim shares a personal anecdote to illustrate how perceived aggression can impact feedback reception, and addressing such issues directly.

(00:26:22) Radical Candor Tips
Actionable tips for implementing radical candor in leadership, emphasizing listening, challenging directly, and committing to a course of action.

(00:27:46) Conclusion
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Information
Author Radical Candor
Organization Radical Candor
Website www.radicalcandor.com
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